Nicola, an office administrator from Newcastle, was involved in a bad road accident that caused serious facial injuries. Her four-year-old daughter escaped with a broken collarbone.
Nicola needed 158 stitches in hospital and, as she was eight months pregnant, she couldn't have any anaesthetic to ease the considerable pain.
She said: "I had to grin and bear it I still haven't really recovered, even now. I felt really devastated when I realised that I would have a scar eight inches across one side of my face. One part is really bad, where the skin is more jagged than the rest."
Fortunately, the young mother gave birth to a healthy boy a month later. However, she was still upset by the prominent scar across her face. Nicola visited her doctor, who referred her to the Red Crosss skin camouflage service.
At the clinic, a Red Cross volunteer spent an hour showing Nicola how to use the camouflage creams, which are designed to cover disfiguring skin conditions.
Nicola remembered: "I just wanted to give it a try. I hadn't heard of anything I could use normal make-up didn'thide the scar. After finding the right shade, the volunteer applied the cream for me. She then cleaned it off and I had to put it on myself, while she checked that I was doing it right. I was soon able to do it at home quite easily.
"I apply it every morning now before work it takes 5-10 minutes to apply. It definitely makes me feel more confident than I did before. I'm looking forward to having an operation soon to correct the worst part of the scar, but when I go out the make-up is really good for hiding it. When I have the make-up on and pull my hair over that side of my face, you almost can't see it at all!"
A scar is a mark that is left on the skin after a wound or an injury to the surface of the skin has healed.
Scars on the skin may appear when a cut or other injury is in the process of healing. Keloid scars, hypertrophic scars and pitted scars each vary in appearance.
Scarring is caused by the natural healing process when tissue in the body is broken.
Scars only need to be treated if they are painful, you are uncomfortable about how your scar looks, or its tightness restricts your movement.
Read the real story of Nicola, an office administrator from Newcastle, who was involved in a bad road accident that caused serious facial injuries.