Terms of Service

Mo, 25 Sep 2017

1. Terms

Welcome to the Zana Website and Services (Chatbots and Alexa Skills). The following terms constitute an agreement (the "Terms & Conditions") between you and Zana  (‘Zana’, ‘we’, ‘our’, or ‘us’), the operator of a platform through which you can access the following services:

  •  our website at http://zana.com that includes the health topics and conditions library, set of articles with medical information, and search service powered by Zana ( together the 'Website'); and
  •  our online messaging assistant in the form of a chabot on Facebook Messenger and Alexa Skills for information service (together the 'Services').

1.1 By accessing the Website and our Services you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

1.2 To contact us, please email our customer service team at info@zana.com.
1.3 You must be 13 years or older and capable in your country of residence of entering into legal binding agreement to use our Service.


2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Zana's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Zana's website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Zana at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Zana's website are provided on an 'as is' basis. Zana makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Zana does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.


4. Limitations

In no event shall Zana or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Zana's website, even if Zana or a Zana authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

We are constantly trying to improve our Services. If you have any comments, suggestions or recommendations, please send us an email to info@zana.com.

The materials appearing on Zana's website could include technical, typographical, or photographic errors. Zana guarantees that domain specific information on the website are added by appropriate staff. Zana may make changes to the materials contained on its website at any time without notice. However, Zana does not make any commitment to update the materials. The information on our website is not intended for children and we do not use our services to knowingly solicit data from children under the age of 13. We recommend that if a child is using any of our services, this is only done with adult supervision. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files within a reasonable time.

6. Links

Zana has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Zana of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Zana may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Germany and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Privacy Policy

Please refer to our page on Privacy Policy.


10. Contact

If you want to contact us in relation to these Terms & Conditions or any other document mentioned in them, please email us at info@zana.com.